Sears Sucks!

Last two months, we just settled in our new house. My husband & I did all the arranging & cleaning. After we had the kitchen remodelled, we thought of buying the appliances from Sears which actually they had a sale that time. Plus, I have a friend who's currently working for them. So it's actually a double discount. :D We went to Sears & chose the appliances we needed: stove, microwave, dishwasher, & the fridge. They delivered them the next week after we purchased. To our surprised, they delivered the wrong brand of refrigerator. We've purchased the GE brand but instead they brought Fridgidaire. So my husband called Sears. I tell you their customer service sucks! big time! He waited for 10 mins to get into a rep, then they will transfer him to another rep. until he was on hold for almost an hour! He was furious! Then we found out that there was a one-digit mistake from the stock # that's why they brought the wrong item. After he got from the call, eveything would be taken care of, they will bring the right item the next week. By the time they would deliver the item, it was brought to my friend who's working in Sears! They said that is was indicated in the billing statement.. my husband is really furious, why did they brought it to the wrong address while the first time they delivered it to our house? It's just only an exchange deal. He asked if they could bring the fridge to our house since my friend lives & that far from our place. They said they had to deliver something to elsewhere.. i mean WTFudge! That's lame! Anyway, my husband called Sears again to make sure they bring the right item to the right address. They guaranteed it by the next week. By the time they should deliver it, they called us & telling the item is damaged & was the last stock in their warehouse! OMG! my husband is soooo mad! He called the customer service again & demands to speak with the manager! He's so frustrated & furious that he started to cuss on every rep he spoke with! After a 30-minutes of holding, he was able to talked to the manager. At last, the right item was delivered to our house the next week. Whew!
So frustrating that this happening was learned by the Sears branch that we've first purchased our appliances. Be careful in purchasing from Sears, or just don't b uy from them for your own good. :p